About Packsy

What is Packsy?

Packsy is a service provider that provides welcome packages consisting of household essential items for international students upon their arrival in Australia.

The idea of Packsy was born out of our team’s own experiences of being international students and challenges of settling into life in Australia.

Packsy is based in Sydney, Australia and proudly hosted by the Macquarie University Incubator.

What products does Packsy provide?

We have four basic Packs: Sleep, Eat, Cook and Wash Packs. Each Pack includes the essential items that you absolutely need for your future home in Australia. What's more awesome than that? You can also customise each Pack to include extra items of your choice.

Where are the Packs from?

Our products are sourced from leading Australian retailers who we have developed strong partnerships with. These products are guaranteed to be durable and high quality at affordable prices.

Getting your Packs

When should I place my order?

We recommend placing a Packsy order after you have chosen your accommodation and at least 5 days before you arrive in Australia.

Knowing where you are staying (for example, either on-campus or off-campus) will help you choose the Packs that best suit your living arrangements

If you are already in Australia, you can still order at least 1 day in advance to have it delivered to your Australian home.

Where should I get my order delivered to?

Please put in your Australian accommodation address. If you do not know your Australian address at the time of ordering, that's okay! But please update your Australian address at least 2 days before you expect to get your Packs!

What date should I expect to get my order?

We recommend setting the delivery date to get your Packs as the date when you settle into your long-term Australian accommodation.

Which Pack do I need for my Australian accommodation?

We are happy to advise you what to buy based on your accommodation choice in Australia. Please chat to us on Facebook Messenger (Packsy), message us on Whatsapp (+61 435 848 001) or email us at hello@packsy.com.au

Can I change my order afterwards?

Yes of course, but only before delivery! Just chat to us and we will do our best to help.

Which bedding size should I order?

Most Australian accommodation offers single beds. If you are unsure, we can help you find out!

How can I pay for my order?

We accept all major credit cards and PayPal.

Where do you deliver?

We currently only service students at all institutions in the Sydney metropolitan area. If you need delivery in the Central Coast, Wollongong, Newcastle or regional New South Wales, let us know and we can arrange something special for you.

What time do you deliver?

We deliver every day from 8:00am - 9:00pm, even on the weekend!

Do you offer next day or express delivery?

Chat to us so we can help arrange something special for you.

Receiving your Packs

Can I change my delivery date or accommodation address?

Of course, just reach out to us on Facebook at our page (@packsyau) or email us at hello@packsy.com.au as soon as possible.

Who is bringing the Packs to me?

A friendly international student will bring you the Packs! They also hope to be your first friend in Australia too.

Can I exchange my Packs?

Absolutely! If your Packs arrive damaged, faulty, or in wrong sizing, let us know so we can send you alternate items. Please note that the exchanged Packs must remain unused and in their original packaging.

Can I return my Packs?

We are happy to accept returns only if your Packs arrive faulty or damaged. Please note that the returned Packs must remain unused and in their original packaging. Returns can only be requested within 12 hours of delivery. If the returns are accepted, refunds will be processed within 2 weeks. Please note that we do not accept returns due to change-of-mind.

I have arrived at my accommodation but when can I get my Packs?

Chat to us so we can update you on where your Packs are. We guarantee that you will get them within 6 hours of your arrival during our delivery time.

Where will I get my Packs?

If you live in an off-campus house, we will bring the Packs to your door. If you live in an on-campus accommodation, we are not allowed to go up to your room, so please collect your Packs at Reception.

What happens if I am not there when my Packs comes?

We will text you before your Packs get to your homes. Please make sure that you are at home to receive them.

If you are not there at your on-campus accommodation, we will leave your Packs at Reception.

If you are not there at a private house, we will leave your Packs with your landlord or new housemates. We will text to check up later and make sure that you got them!

Any lost item due to you not being at home at delivery time will be your responsibility.

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